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Inintial Strategy
Site Survey & Technical Support
Capla is a financial services company located in the capital city of the Dominican Republic, Santo Domingo. The datacenter and structured network drops were designed by ITM, our IT subsidiary, and 18 years later, is still fully operational.
Originally, all computer and server equipment was provided and installed by ITM. Today the entire infrastructure, local and remote support is still provided by us. New Incumbents were brought in 2022 to support the ERP, and management was transitioned to them. We continue to support Website, Exchange Email and Office 365.
Challenge
When we began to work at Capla, they didn't have an IT department, internal email, shared internet, website or email as well as no security, no firewall and no network infrastructure. User training and adoption was challenging in moving towards new technology such as electronic mail.
Their ERP and operational software presented challenges mainly because of the vendor architecture.